How quickly will we attend to your repair?
Emergency repairs within 4 hours (and made safe within 24 hours)
These are repairs which threaten health, safety or security or could cause significant damage to your home including flooding or total loss of electricity or water. Please note this will usually be a ‘make safe’ option – and a further appointment will be made to carry out a permanent repair. We will be with you within 4 hours, but please note it may take up to 24 hours to carry out the ‘make safe’ repair.
Non-urgent repairs within 20 working days
All non-urgent repairs will be attended to within 20 working days and arranged for the soonest available time slot convenient for you.
All our contractors will make contact 24 hours prior to any repair and send a text or call when they’re on the way.
Please note, reporting your repair multiple times by different methods may result in your enquiry being duplicated causing a delay in the processing of your enquiry.
